FAQ
Here’s an overview of the most frequently asked questions and answers. We hope you find what you’re looking for – and if not, feel free to get in touch with us!
What types of payments do you accept?
We accept American Express (Amex), Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay, Visa.
Is my payment information secure?
Absolutely. Your security is a top priority. Our website uses industry-standard encryption and secure payment processing to ensure your data is protected at all times.
How can I request a return or exchange?
To initiate a return or exchange, please contact our customer service team via our Contact page. Include your order number and details of the item(s) you wish to return or exchange, and we’ll guide you through the next steps.
For full details, see our Refund & Return Policy (return window 14 days, refunds processed within 7 business days after approval).
Do you offer shipment tracking?
Yes, all orders come with tracking. Once your order is dispatched (typically via Australia Post for domestic deliveries), you’ll receive a tracking number by email. Use this number to follow your delivery every step of the way.
Is delivery free?
Yes – we offer free delivery across Australia on all orders.
In which currency is the shop operated?
All product prices on our website are listed in Australian Dollars (AUD$).
How long does it take to process my order?
After placing your order, you’ll receive a confirmation email with all relevant details, including your order number. Standard order processing takes 1–2 business days (Monday to Friday, AEST).
Order cutoff time: 5:30 PM (AEST) — orders placed after the cutoff are processed the next business day.
How long does delivery take?
Australia delivery usually takes 3–12 business days (Monday to Friday) after processing, depending on your location and distance from major distribution centres. Public holidays and courier delays may extend timelines.
How can I contact Cavara Melbourne?
If you have any further questions or need help with your order, don’t hesitate to get in touch – we’re here to help!
Contact Information
Store Name: Cavara Melbourne
Email: support@cavara-melbourne.com
Phone: +61385926426
Address: 283 Glen Huntly Rd, Elsternwick VIC 3185, Australia
Customer Service Hours: Monday to Friday: 9:00 AM – 5:30 PM (AEST)
Customer service will respond within 24 hours on Monday to Friday.