Shipping policy

We know you can’t wait to get your hands on those amazing Cavara Melbourne goodies—and neither can we! That’s why we work hard to ensure a smooth, speedy delivery.

Order Processing

Order cutoff time: 5:00 PM (AEST).

Orders placed after the cutoff are processed on the next business day.

Our team processes orders within 1–2 business days (Monday to Friday) 

During public holidays and peak seasons, handling may take a little longer.

Product Origin

At Cavara Melbourne, transparency is a core value. While most products ship from our local or partner warehouses, depending on stock and availability some items may be sourced from international warehouses (including China) so we can offer a diverse range of quality products.

Shipping Carrier

Domestic deliveries within Australia are shipped via Australia Post. A tracking number will be provided once your parcel has been dispatched.

Delivery Timeframes

After processing, your order usually arrives within 3–12 business days (Monday to Friday), excluding any courier delays and public holidays.

Delivery Delays

If your delivery experiences a delay, we sincerely apologise for the inconvenience. Delays can occur after your order leaves our warehouses and enters the courier network.

Cancel Order

If you wish to cancel your order, please contact our customer service team within 24 hours of placing the order. If more than 24 hours have passed and the parcel has already been shipped, we may be unable to process the cancellation.

Wrong Address

Please ensure your shipping details are correct. Cavara Melbourne is not responsible for orders that are undeliverable due to an incorrect address provided by the customer. Review your order confirmation and notify us of any errors within 24 hours.

We’re Here for You

If you have any questions, contact us through our Contact Us page. Include your order number for quick verification. Our friendly team will reply within 24 hours on business days.

Track Your Order

Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey.

Free Shipping on Everything!

We’re happy to offer free Australia-wide delivery on all orders, with no minimum purchase required (unless otherwise specified).

Contact Information

Store Name: Cavara Melbourne
Email: support@cavara-melbourne.com
Phone: +61385926426
Address: 283 Glen Huntly Rd, Elsternwick VIC 3185, Australia

Customer Service Hours: Monday to Friday: 9:00 AM – 5:30 PM (AEST)
Customer service will respond within 24 hours on Monday to Friday.